Expand Public Service Access to Communities Far from the City Center

PARLIAMENTARY, Tangerang – Member of Commission II of the Indonesian House of Representatives Fauzan Khalid urged the Tangerang City Government to extend the reach of public services to outlying areas. He said that everyone should be able to access services easily, including residents who live far from the government center.

Fauzan made the remarks during Commission II’s working visit to the Tangerang City Government Center in Banten on Friday (13/11/2026).  He highlighted the potential for disparities in access to public services between districts, urban villages, and community health centers, particularly for people living far from the city center.

Fauzan said that, based on findings in the field, the farther an area is from the government center, the more limited residents’ access to public services often becomes. This situation could also contribute to disparities in infrastructure development.

“We want to get a picture of how things are in Tangerang City. Is there an area where the level of public services is low, while services in other districts or urban villages are better? What can be done to reduce these disparities, or even eliminate them?” Fauzan said.

He said that one way to improve public satisfaction is to introduce service innovations that bring access closer to residents. Local governments should do more than simply meet their service obligations; they should also develop new initiatives so that people do not have to travel long distances to access basic services.

The legislator representing NTB II gave population administration services, particularly the issuance of identity cards (KTPs), as an example. Fauzan asked whether these services were available only at the city government center or had also been brought closer to residents through technical implementation units (UPTs) in every district.

He said that UPTs in districts, especially in outlying areas, could make it easier for residents to obtain population documents. As well as reducing the distance and time required to access services, this step could help the local government improve the accuracy of population data, including records of residents’ deaths.

“When UPTs are established in outlying districts and provide better services, public satisfaction will certainly increase. This will also make it easier for the city government to intensify data collection, including recording residents’ deaths,” he explained.

Fauzan added that bringing services closer to residents could also be applied in other sectors, such as firefighting. This would ensure that people living far from the city center could still receive a rapid response in an emergency.

Furthermore, the NasDem Party faction politician acknowledged that Tangerang City had the potential to provide good public services, supported by the quality of its human resources and local fiscal capacity, including relatively high locally generated revenue (PAD) and regional budget (APBD). However, he cautioned that this capacity must also be matched by equal access to services in the outermost areas.

“I don’t think a high level of satisfaction in Tangerang City is surprising, given its strong human resources and relatively high PAD and APBD, which make it easier to provide good public services. But, as I mentioned at the outset, what about the outermost areas?” he stressed.

Fauzan therefore hoped that the Tangerang City Government would continue to develop innovations that bring services closer to the public. Extending services equitably is important to ensure that residents throughout the city, including those in outlying areas, can access convenient public services of equal quality. (sai/rdn)