Commission II Focuses on Bekasi, a City at Risk of Maladministration; Many Cases Have Been Followed Up

PARLIAMENTARY, Bekasi – Land affairs remain a key focus of public service oversight, with 580 complaints recorded by the Indonesian Ombudsman. Bekasi City is one of six cities receiving special attention from the Ombudsman because it is considered vulnerable to maladministration.

This was one of the concerns of Commission II of the House of Representatives (DPR RI) during a fact-finding visit to Bekasi City to directly evaluate the quality of local public services. After the meeting, Deputy Chair of DPR RI Commission II Dede Yusuf said that, based on presentations and assessments by the Indonesian Ombudsman and the Ministry of Administrative and Bureaucratic Reform (PAN-RB), the Bekasi City Government had been assessed as having followed up on various complaints effectively and had earned an excellent public service index rating.

“The Ombudsman also submitted a report to Commission II, and it turned out that the issues had already been followed up. So, when everyone made their presentations, the results of the survey and the Ombudsman’s report had already been explained, and Bekasi had received a good ranking. The Ministry of PAN-RB also gave the public service functions carried out by bureaucrats an excellent rating,” Dede Yusuf told Parlementaria at Bekasi City Hall, West Java, on Friday (13/112026).

The Democratic Party politician added that Bekasi City’s public service index score of 4.7 out of 5 shows that various local regulations and innovations have been effective in responding to residents’ complaints, while also clarifying a number of issues in the public sphere that were not based on data.

“It’s 4.7 on a scale of 1 to 5. That means that if five stars is the best, it may have four stars, close to five. Basically, we see that what the Bekasi City Government has done through its various regulations and innovations has been able to address a range of complaints. We also asked whether the issues raised publicly and in the mass media had been followed up. When they were followed up, it turned out that many were not based on data,” he explained.

On the same occasion, Indonesian Ombudsman Chief Nuzran Joher said his office had proactively summoned the head of the Bekasi City Land Office to map out and expedite the resolution of land-related maladministration issues ahead of Commission II’s working visit.

“Thankfully, we summoned the land office, and the head of the Bekasi City Office has been quite proactive. Before Commission II identified delays in handling cases, we had already taken the initiative to summon the head of the Bekasi office to address the mapping of maladministration problems affecting the public. Thankfully, the issues have been mapped, the land office has responded, and they have been resolved,” Nuzran said.

Although a number of issues at the city level have been addressed and resolved, the Ombudsman said it would continue to monitor the remaining land-related complaints being handled by its regional offices and headquarters. 

“Although there are still incoming complaints being handled at the Ombudsman’s headquarters, particularly those concerning land affairs, there are also cases at the Greater Jakarta regional office. The Bekasi City Government has done very well,” he said. (nap/rdn)