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Komisi II DPR RI melakukan kunjungan kerja spesifik ke Kantor Walikota Bogor.|Foto : Galuh/MRI.
PARLIAMENTARY, Jakarta — Commission II of the Indonesian House of Representatives (DPR RI) is evaluating local governments’ public services to ensure that Law No. 25 of 2009 on Public Services is implemented effectively. The oversight also covers the implementation of Integrity Zones across government agencies, to ensure bureaucratic reform truly improves the quality of services for the public.
Commission II Deputy Chair Agun Gunandjar Sudarsa stressed that Integrity Zones must be put into practice by improving governance and service quality, not by merely completing administrative paperwork.
“Commission II wants to ensure that the implementation of Integrity Zones is not focused solely on completing paperwork. This is important. Sometimes the documents are in order, including those for corruption-free zones, but then a KPK sting operation still takes place,” he said in his remarks while leading a working visit by Commission II to Bogor, West Java, on Friday (November 13, 2026).
According to data from the Indonesian Ombudsman presented at a meeting on September 7, 2026, a total of 6,456 public complaints had been recorded as of August 31, 2026. Most were directed at local governments, with the largest number concerning agrarian affairs, education, and civil service matters. Common forms of maladministration included failure to provide services, excessive delays, and procedural violations.
Meanwhile, 2026 data from the Ministry of Administrative and Bureaucratic Reform (PANRB) shows that of 546 government agencies, only 160, or 29.30 percent, have implemented Integrity Zones. The remaining 386 agencies, or 70.70 percent, have yet to do so. Nationwide, there are 313 Public Service Malls (MPP), offering an average of 150 types of services.
Agun also emphasized the importance of inclusive, nondiscriminatory public services, particularly for vulnerable groups such as people with disabilities, older adults, children, and pregnant women. Good service, he said, requires not only adequate facilities but also competent and empathetic civil servants.
On the same occasion, Bogor Mayor Dedie A. Rachim outlined the city government’s efforts to improve service quality through digitalization and service integration. The Bogor City Government currently has around 220 applications and is working to integrate them.
Dedie also said that services at the Bogor City Public Service Mall had expanded from 144 to 196 types of licensing and non-licensing services, including 23 central government services and services from 18 regional government agencies. In addition, Integrity Zones have been implemented in four work units. (gal/rdn)
