BURT Commends St. Elisabeth Hospital for Prioritizing Patient Safety Amid BPJS Claims Challenges

PARLEMENTARIA, Semarang — Patient safety must remain a priority in healthcare services, including when hospitals face challenges in the BPJS Health claims process. This was firmly stated by Deputy Chair of the DPR RI Household Affairs Agency (BURT) Indah Kurnia during a working visit to St. Elisabeth Hospital in Semarang, Central Java, on Friday (13/11/2026).

Indah said St. Elisabeth Hospital’s decision to continue prioritizing patient care demonstrated the hospital’s commitment to providing services centered on safety. It took this approach despite the risk of financial losses if BPJS Health did not approve its service claims.

“Sometimes they take the risk of running at a loss because if BPJS does not accept and pay their claims, they will suffer financial losses. But they still do so because they prioritize patients’ comfort, health, and safety,” Indah told Parlementaria.

The PDI-P faction politician said differing assessments of medical urgency among patients, BPJS Health, and hospitals posed a challenge in the delivery of care. Nevertheless, she praised St. Elisabeth Hospital for continuing to prioritize patients’ needs and safety when determining medical treatment.

She also praised the hospital’s compassionate approach to care. With nearly a century of experience in healthcare, St. Elisabeth Hospital was seen as having a culture of wholeheartedly prioritizing patient safety, from its directors to frontline staff.

In addition to the quality of its services, Indah noted the hospital’s comprehensive facilities and specialized services. These include a clinic offering treatment for muscle and bone injuries, including complaints caused by sports activities, sprains, and postoperative recovery.

“So, they have a clinic that provides treatment and healing services for such conditions. That is one of the flagship services presented earlier,” she said.

Welcoming the praise, St. Elisabeth Hospital Semarang President Director Inge Hartini said the hospital had a long history of providing healthcare while prioritizing patient safety. Through its Heritage & Green Hospital concept, St. Elisabeth Hospital combines medical expertise with modern diagnostic technology, such as 1.5-Tesla Magnetic Resonance Imaging (MRI) and 16-slice Multi-Slice Computed Tomography (MSCT).

In addition to achieving the highest accreditation rating, the hospital also offers several specialized services. These include rapid treatment for stroke patients using recombinant tissue Plasminogen Activator (rTPA) therapy, cardiovascular services with a Catheterization Laboratory (Cath Lab), and Comprehensive Emergency Obstetric and Neonatal Care (PONEK).

The combination of professional medical staff, diagnostic technology, and specialist services is part of St. Elisabeth Hospital’s effort to provide comprehensive healthcare while continuing to prioritize patient safety. (we/um)